During one of the most challenging years ever for retailers, excellence prevailed. Sixteen of Canada's most innovative retailers took home top accolades today at the 2021 Excellence in Retailing Awards Gala (ERA) which is widely regarded in the retail industry as the pinnacle of achievement and recognition.
Joining these outstanding retailers on the virtual podium was also the winner of the 2021 Independent Retail Ambassador of the Year award as well as fifteen up-and-coming young superstars who were awarded
Retail Council of Canada Retail Education Scholarships to continue and their academic backgrounds for careers in retail. Competition for the coveted ERA trophies was especially fierce this year.
Ties for first place were seen in an unprecedented six categories : eCommerce Experience, Health, Safety and Wellness, Omni-Channel, Philanthropic Leadership and, Retail Marketing, and Talent Development. "Retailers in Canada have experienced a challenging year.
They have had to change, adapt, and grow quickly, yet they are also motivated by the challenge of change. They are constantly innovating and proving their winning creativity," said Diane J. Brisebois , President and CEO of Retail Council of Canada.
"The year's ERA recipients have demonstrated ingenuity and steadfast commitment to superior customer service, progressive business solutions, and operational leadership." Ms. Brisebois added: "I also join the industry in saluting the recipient of this year's Independent Retail Ambassador of the Year award…
