Wayfair, Inc.
, the online home goods giant, is facing a proposed class action lawsuit filed on March 23, 2026 , in California state court, alleging the retailer prominently advertises a 30 day return policy across its website while failing to clearly disclose that a substantial volume of its merchandise is entirely non returnable.
California False Advertising Law .
The Core Allegation: A Policy That Vanishes at Checkout The 13 page complaint argues that Wayfair promotes its 30 day return policy "prominently and pervasively" across its homepage, product pages, shopping cart pages, and checkout pages, creating the impression that the vast majority of products are returnable.
In reality, the lawsuit states, a "substantial volume" of Wayfair 's merchandise is designated non returnable, something many shoppers do not discover until they have already reached the final checkout page.
On certain product pages, a small notice does indicate the 30 day policy is not available for all items, but the filing says it fails to specify which items are excluded…
