Insights
American Malls Have Rebounded Thanks To Beauty Retailers
Insights

Opinion: Malls Have Rebounded Thanks To Beauty Retailers

Opinion: Malls Have Rebounded Thanks To Beauty Retailers

Department stores like Macy's are eerily quiet, with racks of unsold inventory, sparsely scattered customers, and a palpable sense of retail decline. Just a few storefronts

Table of Contents
  1. The Department Store Exodus
  2. Beauty's Experiential Advantage
  3. From Subsidiary to Star
  4. The Challenges Ahead
  5. Beyond Beauty

Department stores like Macy's are eerily quiet, with racks of unsold inventory, sparsely scattered customers, and a palpable sense of retail decline. Just a few storefronts away, Sephora is busy with shoppers—clusters of women testing products, associates providing tutorials, and registers ringing consistently.

This scene isn't unique. It's playing out across America as Macy's begins closing 150 "underproductive" stores by 2026. Four Pennsylvania locations—Logan Valley Mall, Exton Square Mall, Philadelphia City