Saks Fifth Avenue Sees 20% Drop in Service Calls with AI Launch
Saks Fifth Avenue is making headlines once again with its innovative approach to luxury retail, embracing generative AI to transform customer interactions. In a bold move…
Contributor Profile
RetailBoss Contributor
Jeanel Alvarado is a marketer and retail strategist, leveraging 15+ years of cross-disciplinary expertise in retail, e-commerce, technology, consumer and shopping trends. She is the former Senior Managing…
About
Jeanel Alvarado is a marketer and retail strategist, leveraging 15+ years of cross-disciplinary expertise in retail, e-commerce, technology, consumer and shopping trends. She is the former Senior Managing Director of the School of Retailing at the University of Alberta. Jeanel’s insights appear in Nasdaq, Entrepreneur, Fortune, TIME, and the US Chamber of Commerce, among others, with recurring commentary on top retailers and brands for financial markets, consumer insights, shopping trends, tech Innovation, and the luxury sector.
Latest Stories
Saks Fifth Avenue is making headlines once again with its innovative approach to luxury retail, embracing generative AI to transform customer interactions. In a bold move…
Spreetail, a leading force in marketplace acceleration, is shaking up the e-commerce landscape by introducing Price Pulse. A new, dynamic pricing engine designed to help brands…
Amid mounting controversy and a social media firestorm, Sephora is at the center of breaking news speculation regarding its partnership with Huda Beauty after founder Huda…
NYX is redefining how beauty brands connect with the next generation. The beauty industry is undergoing a digital revolution, and NYX Professional Makeup is leading the…
Shopware is rewriting the playbook for e-commerce success in North America. Shopware US is creating a major impact in the e-commerce industry with an extraordinary 300%…
Lightspeed Commerce crushed expectations with a first quarter proving it’s a force to reckon with. Lightspeed began fiscal 2026 with impressive momentum, reporting first-quarter results that…
Based in Shanghai, JOY GROUP is a leading multi-brand beauty company in China and recently announced its 2024 financial results, showcasing remarkable sales of over US$580…
A major clash has erupted in the activewear industry as indie brand Popflex accuses established giant Gottex of stealing its patented Pirouette Skort design, igniting a…
In a major brand evolution move, Anthropologie Group has officially spun off its beloved Maeve label into a standalone brand, marking a new chapter for what…
The way people engage with luxury goods is changing fast. The luxury consignment market is experiencing an unprecedented transformation, with recent industry developments signaling a dramatic…